We want you to love your shoes.
If for any reason you are unhappy with you Marie Laffont purchase, exchanges and returns are accepted on all regular priced unworn or unused goods within 10 days of initial receipt.
An item is considered unworn or unused if it is returned in its original state, will all packaging. Shoes must be unworn, free of scuffs, damage or any other condition that might prevent them from being sold as new.
Sale or discounted items cannot be returned for refund. We will be happy to exchange for another size. Should we not have the size or item you wish to exchange for, we will issue a store credit for the item total less the shipping charge. Shipping charges will only be refunded should the item ship in error or arrive damaged.
To make a return or exchange, simply email firstname.lastname@example.org to request a RA# (Return Authorization Number) and receive instructions.
We ask that you please use a trackable, insured method of return shipping as we are not responsible for packages lost en route. Upon receipt we will process the exchange within 5 business days. Once your return is processed, payment will be refunded to the original payment method. Refunds via credit card may take up to 4 business days to process, and the respective credit card company is responsible for the time it takes to post a refund.
We reserve the right to refuse returns on any goods that do not meet our return standards.